- 888-683-3510
- support@siriuspowerpc.com
- Free Shipping On All Orders Above $1500
Worry about refund and return policy of your high-end gaming PC? Here is our comprehensive statements.
Everyone at Sirius Power PC is a PC enthusiast, and we resonate with how gamers and PC enthusiasts alike feel about their Gaming PCs. We understand how important it is that you have your dream PC in your hands as quickly and as safely as possible. Because of that, we pay special care and attention to our shipping process.
Once you’ve completed your order, our dedicated shipping team starts working on your PC, packing it securely to safeguard it during transit and moving things as fast as possible so you can get your PC without any delays. We also offer a range of shipping options, from standard delivery to fast shipping.
Unused, non-custom products may be returned within 14 days of delivery
Items must be:
Unused
In original packaging
In the same condition as received
Once received and inspected, Sirius Power PC, LLC will issue a refund excluding original shipping/insurance costs, which are non-refundable.
Due to the nature of custom-built systems:
Custom PCs are non-refundable by default
Returns or refunds require explicit written approval from Sirius Power PC
If approved:
Refund processing may take 2–4 weeks after receiving and reviewing the product
Deductions may apply for labor, usage, and non-recoverable components
Custom classifications include:
BTS – Build to Specification
BTO – Build to Order
CTO – Configure to Order
The Build As You Go Program is Sirius Power PC’s in-house payment plan.
Because components are purchased incrementally:
Components older than 14 days from purchase are non-refundable
Opened or installed parts are classified as USED / OPEN BOX
Resale value is not guaranteed
At our discretion, Sirius Power PC may attempt to resell components to another customer. If successful:
A partial refund or store credit may be issued
Amount depends on resale outcome
The following are not eligible for refund:
Build As You Go fees
Custom build fees
Software licenses and digital products, including:
Windows 10 / Windows 11
Microsoft Office (any year)
Any license-key-based software or add-ons
Must be returned in full
Individual items may be replaced but not refunded separately
Individual items may be replaced
Refunds deduct applied discounts
Some combos require full return (see product page)
The following are non-refundable once opened or activated:
Software & licenses
Digital products & downloads
Video games, consoles, VR equipment
Gift cards, prepaid cards, memberships
Special order products
Discounted or point-redemption items
All digital sales are final.
Opened consumables cannot be returned, including but not limited to:
Batteries
Ink & toner
Filters, oils, cleaners
PPE and food products
Unopened consumables may be eligible for return upon approval.
Returned items must show no new physical damage
Includes scratches, dents, burns, or misuse
All returns undergo:
Serial number verification
Functional testing and issue replication
If no defect is found or an issue cannot be reproduced:
Refunds may be denied
Manufacturer warranty assistance will be offered instead
If an order arrives damaged, incomplete, or with missing components, the customer must provide:
Clear photographic evidence of:
Outer shipping box
Inner packaging
Product condition
Images submitted to Sirius Power PC support within 48 hours of confirmed delivery
Failure to submit evidence within this timeframe automatically voids eligibility for:
Returns
Replacements
Refunds
Insurance claim assistance
By accepting delivery, the customer acknowledges receipt of the shipment as delivered by the carrier, subject only to documented exceptions supported by evidence.
Once an order departs the Sirius Power PC warehouse and is scanned by the shipping carrier:
Risk of loss transfers to the carrier
Sirius Power PC is not liable for loss, theft, or transit damage
Liability is limited to verifiable negligence prior to carrier acceptance
Carrier scans, GPS records, delivery confirmation, and signature records (when applicable) constitute proof of delivery.
If a shipment is reported as:
Lost in transit
Delivered but not received
Delivered with missing contents
All refunds, replacements, or return authorizations are strictly contingent upon completion of the carrier insurance investigation.
No exceptions.
Sirius Power PC will not issue:
Advance replacements
Provisional refunds
Chargeback concessions
until the insurance claim has been formally approved or denied by the carrier or insurer.
Insurance investigations are conducted by third-party carriers and insurers and are outside Sirius Power PC’s control.
Resolution time depends on:
Carrier workload
Insurance provider backlog
Seasonal shipping volume
Fraud prevention reviews
Investigation complexity
Claims may take several weeks or longer. Sirius Power PC does not guarantee resolution timelines and cannot expedite third-party investigations.
Customers must:
Provide accurate delivery information
Respond promptly to documentation requests
Complete carrier affidavits if required
Refrain from initiating chargebacks during an active claim
Failure to cooperate or comply may result in claim denial, for which Sirius Power PC bears no responsibility.
Initiating a chargeback, payment dispute, or payment reversal before completion of an insurance claim constitutes a violation of this policy.
In such cases:
The insurance claim will be suspended immediately
Sirius Power PC will submit:
Delivery confirmation
Tracking data
Carrier records
Policy acceptance logs
Any approved refund or replacement will be permanently voided.
By placing an order on siriuspowerpc.com, the customer agrees that insurance claim resolution is the sole remedy for shipping-related loss or damage.
By completing checkout and accepting delivery, the customer:
Acknowledges transfer of risk upon carrier acceptance
Agrees to comply with carrier insurance procedures
Waives the right to immediate refunds for shipping-related issues
Accepts these terms as binding for dispute resolution
The total shipping timeline for purchases from Sirius Power PC, LLC depends on several factors, including payment method, component availability, build complexity, testing requirements, seasonal demand, and carrier performance.
For orders placed using credit cards, debit cards, or AFFIRM:
Payment processing typically takes 2–5 business days after purchase
Orders do not enter the fulfillment queue until payment has fully cleared
After payment has been processed:
If all ordered items and required components are in stock and on hand, the order proceeds directly to the build queue
If any items or components are not on hand, Sirius Power PC will procure them from authorized distributors
Estimated distributor delivery timeframe:
1–5 business days for components not currently in stock
Procurement timelines may vary based on supplier availability, market conditions, and logistics constraints.
Once all components are in our possession, Sirius Power PC will:
Assemble the custom computer
Perform system optimization
Install selected software and operating systems
Conduct a full series of stress testing and quality control checks
If, during the build or stress testing process, Sirius Power PC identifies:
Defective components
Underperforming hardware
Compatibility issues
We will replace the affected component(s) immediately.
If a replacement is not on hand, a new part will be ordered from distribution.
Note: Component replacement during testing will extend the overall delivery timeline, especially if replacement inventory is not immediately available.
Under normal conditions, the standard timeframe from purchase to delivery is:
⏱ 9–20 business days
This estimate may increase due to:
Component backorders
Replacement parts during testing
Seasonal order volume (holidays, promotions, product launches)
Carrier-related delays beyond our control
Shipping carriers operate independently of Sirius Power PC. Delivery timelines may be affected by:
Weather conditions
Peak shipping seasons
Carrier network congestion
Regional or national disruptions
Sirius Power PC is not responsible for delays caused by shipping carriers once an order has been accepted into their network.
We believe in building it right, not rushing it out. Our priority is delivering a system that is stable, tested, and ready to perform—not cutting corners to meet artificial timelines.
If your order experiences a delay beyond the standard window, our team will communicate with you directly.
All orders from Sirius Power PC, LLC are shipped using UPS. We do not use FedEx for order fulfillment.
Any order totaling $1,500 or more qualifies for FREE UPS Standard Delivery
UPS Standard Delivery typically takes 3–5 business days after the order has shipped
Customers may request express shipping upgrades at checkout, including:
UPS 3-Day
UPS 2-Day
UPS 1-Day / Overnight
Important: Express delivery fees cover shipping speed only and do not accelerate:
Payment processing
Component procurement
Custom PC build time
Stress testing or quality control
Express shipping applies only after the completed system leaves Sirius Power PC’s possession.
Purchasing an express delivery option means:
The selected delivery speed begins once the package is handed to UPS
Express shipping does not guarantee faster order completion
Sirius Power PC is not responsible if:
An overnight shipment takes 2 or more days to arrive
UPS experiences delays, reroutes, or service interruptions
Delivery estimates are carrier-provided projections, not guarantees.
Express shipping fees are non-refundable once an order has shipped.
All orders from Sirius Power PC, LLC are shipped using UPS. We do not use FedEx for order fulfillment.
Any order totaling $1,500 or more qualifies for FREE UPS Standard Delivery
UPS Standard Delivery typically takes 3–5 business days after the order has shipped
Customers may request express shipping upgrades at checkout, including:
UPS 3-Day
UPS 2-Day
UPS 1-Day / Overnight
Important: Express delivery fees cover shipping speed only and do not accelerate:
Payment processing
Component procurement
Custom PC build time
Stress testing or quality control
Express shipping applies only after the completed system leaves Sirius Power PC’s possession.
Purchasing an express delivery option means:
The selected delivery speed begins once the package is handed to UPS
Express shipping does not guarantee faster order completion
Sirius Power PC is not responsible if:
An overnight shipment takes 2 or more days to arrive
UPS experiences delays, reroutes, or service interruptions
Delivery estimates are carrier-provided projections, not guarantees.
Express shipping fees are non-refundable once an order has shipped.
Shipping costs are calculated at checkout.
| Shipping Method | Estimated Delivery (After Shipment) | Cost |
|---|---|---|
| UPS Standard | 3–5 business days | Free (Orders $1,500+) |
| UPS 3-Day | 3 business days | Calculated at checkout |
| UPS 2-Day | 2 business days | Calculated at checkout |
| UPS Overnight | 1 business day (carrier estimate) | Calculated at checkout |
Delivery timelines are estimates provided by UPS and may be affected by weather, peak seasons, or operational delays.
Express shipping only affects transit time, not the time required to:
Source parts
Build the system
Test stability and performance
By selecting an express shipping option, the customer acknowledges and agrees to these terms.
