Description

🟣 Remote Tech Support – Elite

Starting at $249.99

Product Description

Remote Tech Support – Elite is our white-glove, priority support service for users who need complete system remediation and long-term protection.

This tier includes full virus and malware remediation, follow-up sessions, system hardening, and a dedicated technician. Elite support doesn’t stop at cleanup — it focuses on prevention, monitoring, and future planning.

If downtime isn’t an option, Elite support delivers long-term confidence.

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What’s Included

• Everything in Pro Support

• Priority scheduling and response

• Dedicated technician per case

• Multi-session malware remediation if required

• Advanced threat mitigation

• Data integrity verification

• Long-term security hardening

• System health checks and follow-up

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Session Details

• Support Method: Priority remote sessions + ongoing support

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Who This Is For

• Professionals and studios

• Business and workstation systems

• High-value or mission-critical PCs

• Users wanting long-term protection

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What’s Not Included (Elite Remote Tech Support)

Elite Remote Tech Support provides priority, high-level service, but it is not unlimited or open-ended. The following are not included:

• Unlimited or lifetime support

• Unrelated issues outside the original service scope

• New problems introduced after the initial service window

• Physical hardware repair, replacement, or installation

• On-site or in-home service

• 24/7 live monitoring or automated system monitoring

• Network infrastructure support (routers, ISPs, enterprise networks)

• Enterprise IT services or managed IT contracts

• Data recovery from physically damaged drives

• Guaranteed data recovery or breach reversal

• Ransomware payment negotiation or law-enforcement handling

• Extreme or unsafe overclocking

• Hardware modifications that risk component damage

• Third-party account recovery (email, social media, banking, etc.)

Pricing

$249.99 per session
Monthly Elite Plan: $199.99/month (priority + multiple sessions)

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FAQs

Is Elite ongoing support?
Yes. It includes follow-ups and continued care*

Do I get the same technician?
Yes, whenever possible.

Is Elite included with premium systems?
Yes, with select Sirius Power PC builds.

Do I get the same technician every time?
Yes, whenever possible.

Is this ongoing support or one session?
Elite includes follow-up and continuity beyond a single session.

Is Elite included with premium PCs?
Yes, with select Sirius Power PC systems.

Is Elite ongoing support?
Yes. Elite includes follow-up sessions and continued care related to the original issue.

What does “continued care” mean?
Continued care includes post-session health checks, follow-up fixes, security verification, and priority access for related issues for up to 7 days.

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What “Continued Care” Means (Elite Tier)

Continued Care = structured post-session support, not unlimited open-ended help.

Elite Continued Care Includes:

• Post-session follow-up check
  A scheduled system health review after the initial session

• Follow-up remediation
  Additional cleanup or fixes related to the original issue if needed

• System stability monitoring (manual)
  Review logs, performance, or user feedback after changes

• Security follow-up scans
  Verification that malware or threats did not return

• Configuration refinement
  Minor adjustments based on real-world usage

• Direct re-contact access
  Priority scheduling for related issues during the care window

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What Continued Care Is NOT

This is important to state somewhere on the page or in FAQs:

❌ Unlimited lifetime support
❌ New, unrelated issues
❌ 24/7 monitoring
❌ On-demand support outside the care window

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How Long Is “Continued Care”?

You need a defined window.

Recommended:

7 days of continued care, starting after the initial Elite session.